Making a call

You can make calls to a customer outside the contact center or to contacts in the organization.

Note

Before making a call, ensure that you have set the dialing rules for Avaya Aura^® Communication Manager. For steps, see Setting up the dialing rules.

You can make calls from the Contacts window, Contact Log window, Speed Dial list, Favorite lists, or by dialing a telephone number in the text input field.